Shipping policy

Effective Date: July 28, 2026

At RBN Empire, we are committed to delivering your orders safely and efficiently across India. Please read our Shipping Policy to understand how your order is processed and delivered.

Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email or SMS with tracking details (where available).

Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–12 business days

Delivery times are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on selected products or promotional offers from time to time.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email or SMS (where available), allowing you to monitor your shipment's progress.

Delayed Deliveries

While we strive to deliver all orders on time, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier partner delays
  • High order volumes

We appreciate your patience in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. RBN Empire will not be responsible for delays or additional charges resulting from incorrect shipping information.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery (or the expected delivery date for lost shipments).

Please include:

  • Your Order ID
  • Photos or videos of the damaged package (if applicable)

We will investigate the issue and work towards an appropriate resolution.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability or an incorrect address, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.