Refund policy

At RBN Empire, we are committed to providing our customers with a seamless shopping experience. However, if you are not completely satisfied with your purchase, we're here to help. This Refund & Returns Policy outlines the process for requesting a return or refund.

Refund Eligibility

You may request a return or refund within 15 days of receiving your order.

To be eligible for a refund or return, the item must:

  • Be unused and in the same condition as received.
  • Be in its original packaging.
  • Be accompanied by proof of purchase (order confirmation or receipt).

Return Process

Step 1: Contact Customer Support

Email us at nagareprashant1962@gmail.com with:

  • Your Order ID
  • Reason for the return
  • Photos (if the item is damaged or incorrect)

Step 2: Return Instructions

Once your request is approved, we will provide the return instructions and the appropriate return address.

Step 3: Return Shipping

Customers are responsible for the return shipping charges unless the product received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

  • Your Order ID
  • Clear photos or videos showing the issue

After verification, we will arrange either:

  • A replacement, or
  • A full refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products
  • Gift cards or vouchers
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling after delivery

Refund Processing

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

Approved Refunds

Approved refunds will be processed within 7–10 business days and credited back to your original payment method.

Rejected Refunds

If your return does not meet our eligibility criteria, we will notify you with the reason for rejection.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at nagareprashant1962@gmail.com.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to the return policy after delivery.